Help & Support

Need help with VocalVibe? We're here to assist you. Choose from the options below to get the support you need.

Frequently Asked Questions

How do I delete my account?

To delete your account and all associated data:

• Open the VocalVibe app
• Go to Settings → Profile Settings
• Scroll down and tap "Delete Account"
• Confirm your decision

All your data, including voice recordings and progress, will be permanently deleted within 30 days.

Is my voice data secure?

Yes. We take your privacy seriously:

• All voice recordings are encrypted in transit and at rest
• Data is stored on secure servers with restricted access
• We never share your voice recordings with third parties
• You can delete your recordings at any time

Why isn't the app working on my device?

If you're experiencing issues:

• Make sure you're running the latest version of VocalVibe
• Check that microphone permissions are enabled in Settings
• Ensure you have a stable internet connection
• Try restarting the app or your device
• Clear app cache in Settings

If problems persist, please contact us with details about your device and the issue.

How accurate is the voice analysis?

VocalVibe uses advanced AI algorithms to analyze your voice. While we strive for accuracy:

• Results are most accurate with clear recordings in quiet environments
• Analysis is based on objective metrics like clarity, pacing, and tone
• The app is a training tool, not a replacement for professional voice coaching
• Individual results may vary based on recording quality and technique

Can I use VocalVibe offline?

Currently, VocalVibe requires an internet connection for:

• Voice analysis processing
• Syncing your progress across devices
• Accessing your account

We're working on offline features for future updates.

What devices are supported?

VocalVibe is available for:

• iOS: iPhone running iOS 13.4 or later
• Android: Devices running Android 8.0 (API 26) or later